Success Story: Eastside For Hire of Sea-Tac, Washington
eXpert Dispatch System Helps Fuel Rapid Growth of West Coast Client
Mobile Knowledge is pleased to extend its sincerest congratulations to Eastside For Hire for its remarkable growth over the past two years. From an initial fleet size of 70 cars in October of 2011, Eastside has recently topped 265 vehicles.
Operating under the “Eastside For Hire” and “Flat Rate For Hire” banners, the company has distinguished itself in the Puget Sound area on account of its commitment to customer service, knowledgeable drivers, exceptional moral values, and a genuine enjoyment of people.
Eastside leverages the Mobile Knowledge eXpert Dispatch System (“XDS”) and the Series 2008 Mobile Data Terminal (“MDT”).
Eastside is licensed as a For-Hire company rather than a conventional Taxi operator. As such, vehicles are not equipped with taximeters. Instead, they rely upon pre-arranged, Zipcode-to-Zipcode or Landmark-based pricing. The eXpert Dispatch System supports this mode of operation by way of an advanced Price Engine. The Price Engine can be configured for Zipcode, Zone, Landmark and Distance rates, with additional facilities to apply and manage extra charges such as waiting time, additional stops, tolls, etc. as required.
Another point of distinction between taxis and for-hire vehicles is that outside of the City of Seattle, the latter are only permitted to respond to trips that are booked ahead of time. These reservations depend upon a strong dispatch system with advanced functionality to ensure that the best vehicle and driver are matched to each trip.
Mr. Sam Guled, President & Co-Founder of Eastside, commented on the technology selected to meet these requirements, “The market has changed dramatically over the past few years, and we have worked hard to keep up with growing demand for our services. The Series 2008 MDT has proven very reliable for our drivers, and the XDS software has also been a good fit for the call center. Where we have been most impressed, however, has been the Mobile Knowledge support team.”
Kevin French, President of Mobile Knowledge, remarked on Eastside’s success, “While it is not unusual for Mobile Knowledge clients to experience significant expansion, a tripling in fleet size within two years is truly remarkable, and a testament to the management and leadership of Sam and his team. We are proud to be part of this success.”
To learn more about Mobile Knowledge and how we can help you to achieve your goals, please contact sales@mobile-knowledge.com.