Reducing costs and maximizing efficiencies by moving to the cloud and automating repetitive call center functions are both achieved with the Mobile Knowledge hosted IVR and PBX offerings.
IVR
Compatible with virtually any PBX, the hosted IVR solution complements existing Mobile Knowledge Dispatch systems including Arcus, Cabmate and XDS. The IVR can automate inbound calls for immediate service, provide status updates for existing trips and make outbound calls to confirm bookings.
The hosted IVR also offers Driver to Passenger and Passenger to Driver calling capabilities while protecting the privacy of both.
For maximum call automation, Speech Recognition can be enabled, allowing passengers to speak their pickup location.
PBX
Built upon the widely popular Asterisk™ Open Source Software IP PBX, the hosted PBX solution is deployed and administered by Mobile Knowledge in Amazon’s AWS data centers. The solution benefits from a mature and feature rich administrative portal along with a large development community contributing new features and functionality every day.
The hosted PBX is compatible with a range of SIP enabled telephones and softphones.
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