Arcus is a browser based, user interface into the powerful Cabmate Dispatch system. Arcus is ideal for distributed call center operations, and allows primary functions including call taking and dispatching, vehicle tracking and account/driver/vehicle administration. Optional features include basic cashiering, SMS text notifications to passengers, as well as automated or driver initiated call outs.
Administration
Arcus Administration allows authorized personnel to manage operator, driver and vehicle profiles. Configurable parameters allow you to tailor Arcus to your business processes.
Operators
- Role based permissions
- Contact information
- Password management
Drivers
- Licensing & insurance management
- Contact information
- Driver photos
Vehicles
- Ownership, financing & insurance details
- Licensing & manufacturer information
- Track installed equipment
Accounts
- Create & administer accounts
- Restrict addresses
- Configure and validate account prompts
Dispatch
Arcus Dispatch provides a dynamic, browser based front end to the powerful Cabmate dispatch engine. It allows users to perform standard dispatch and calltaking tasks in an efficient manner, while providing a growing list of additional functionality to help you compete.
Calltaking
- Immediate, future, will call, quick return & recurring bookings
- Map with pickup, dropoff, price estimates & available vehicles
- Match trips to vehicle and driver types
- Duplicate checking by phone number & address
- Intuitive, hotkey driven, user interface
Dispatching
- See zone status & waiting trips in a single glance
- Messaging to and from vehicles
- Map with active trips & available vehicles
- View & edit trips with the click of a button
- Support for multiple fleets
Vehicle Tracking
- Monitor vehicle & trip status in real-time
- View and export historic vehicle activity
- Lost and found search by address, date & time
Back Office
The optional Arcus Back Office module provides convenient access to driver transactions, account usage, and other valuable data related to cashiering & billing. It interfaces seamlessly with payment gateways to consolidate transaction information within a single database.
Price Engine
- Distance, landmark, zone & zip based pricing
- Configure custom price books by account
- Discount rates and commission schedules
Billing
- Print and electronic billing statements
- Detailed account usage reporting
- Receivables & payables tracking
Driver Portal
- Cash, account and credit/debit transactions
- Manual or automated fee charges
- Full cashiering history by driver
Cashiering
- Transaction summary
- Charge summary
- Update profile information
Messaging & Notification
Arcus Messaging & Notifications links to Twilio and other supported APIs to facilitate outbound SMS notifications to passengers and drivers, inbound SMS for text bookings, and outbound callout to alert passengers when their vehicle has arrived.
Outbound SMS
- Vehicle assignment with tracking link
- Vehicle out front notifications
- Alert drivers of fare offers
- Market your custom branded TaxiHail app
- End of trip rating
Auto Callout
- Notify passengers of vehicle out front
- Status notifications to drivers
Account Portal
The Arcus Account Portal allows you to reduce load on your operations team while enabling valued account clients to administer their own users and passengers, entering trips into the Arcus interface themselves and monitoring the status of these trips directly.
Account Portal Functions
- User Administration
- Permitted Passengers
- Trip Entry
- Trip Monitoring
- Trip Reporting
To learn more about how Mobile Knowledge can assist you. |